Campbell Scientific Cellular Data Services is an incredibly cost-effective and easy way to ensure your data collection plan is active and ready to go. Allow us to take the hassle of finding a trusted service provider off your hands.
When ordering a cellular-enabled product, you can choose a Campbell Scientific Cellular Data Plan supported by these carriers:
All data plans are billed annually. The plans vary according to your data needs.
When ordering Cellular Data Service, also choose a data plan. The annual subscription cost is based on the data plan and selected carrier. Data plans are available from 25 MB per month to 5 GB per month.
The following data plans are available on Verizon, AT&T, and T-Mobile:
IT1A plans are available as shown in the Country List for Cellular Plans:
An IT1B plan with 25 MB per month is available as shown in the Country List for Cellular Plans.
If the needed country or data plan is not listed, please contact customer support for a quote for a custom plan.
If you already have a cellular modem and need a data plan, you can order Cellular Provisioning. Refer to the CELLPROV page.
You can log into your account to view and manage your subscriptions.
Cellular data service is subject to the Campbell Scientific, Inc. Cellular Data Service Plan Terms and Conditions and Customer Agreement.
Cellular data plans from Campbell Scientific provide private dynamic IP Internet connectivity. To enable secure, two-way, communication between the data logger and Campbell Scientific data logger support software, a complimentary subscription to the Konect PakBus Router service is included with your purchase of a cellular-enabled device.
When you purchase a modem, refer to this table to order the correct model for the cellular carrier you want to use:
|CELL205||4G LTE CAT-1||North America|
|CELL210||4G LTE CAT-1||United States|
|CELL215||4G LTE CAT-1||EMEA countries*|
|CELL220||4G LTE CAT-1||Australia*|
|-CELL205||4G LTE, 3G Fallback||North America|
|-CELL210||4G LTE CAT-1||United States|
|RV50||-NA||4G LTE 3G/2G||North America|
|-INT||4G LTE 3G/2G||International*|
*Confirm modem compliance for country/carrier where services are needed.
Before selecting a data plan, you should verify that cellular service is available at the modem location and that the service is compatible with the cellular modem. These links provide information regarding cellular carrier services:
Number of FAQs related to Cellular Data Services: 12
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Yes. While subscription terms are annual, the quantity of the data service on the order can be adjusted to indicate the number of years that are to be prepaid.
On our website, log in to your account and select the Cellular Data Subscriptions option listed under Orders and Tools. This page will show your data use, modem status on the carrier, and other information.
If you would like to give others access to this information, they need to create their own user account (an option on the Account Login page). Then share with them the modem phone number, which is also called the MSISDN number. After they log in, have them select the Cellular Data Subscriptions option listed under Orders and Tools and then the Linked Subscriptions tab. From there, they enter the modem phone number, and then they will then be able to view the information they need.
Yes. Financial responsibility for a line of service can be transferred to another customer. The customer to whom the service will be transferred must establish an account with Campbell Scientific and then notify Campbell Scientific Customer Service that financial responsibility for a line of service should be moved to the new account. The request must come from the new customer. Notice to customer service must reference the current customer name and the line of service to be moved. The line of service is identified by the phone number (MSISDN) assigned to the modem.
A line of service can be suspended for up to 90 days. Contact Campbell Scientific Customer Service for assistance.
The duration of a subscription is typically one year, beginning 10 days from the provisioning date. Service suspensions or multi-year subscriptions will affect the renewal date. Sixty days before a subscription expires, Campbell Scientific will send the customer contact a renewal notice via email with a link to the online renewal center on the Your Account page. From there, customers can renew the subscription and select a method of payment. Customers can renew their subscription at any time and can pay for up to five years of service.
Contact Campbell Scientific Customer Service for assistance. Each subscription is prepaid for a year of service. Refunds are not available for early cancellations.
Each data plan has a monthly limit. Data use is logged each day. When more than one line of service has the same data plan, the data allotment is pooled for use by all lines on the same plan. If the modem data use exceeds the plan limit for a month, an email will be sent to notify the customer contact. When overage charges beyond the pool limit reach $50.00, customers will be notified and billed. Data overage charges are billed at the following rate: $1.00/MB or $0.10/MB for 250 MB+ domestic plans. For more information, see Cellular Data Service Plan Terms and Conditions and Customer Agreement.
We have access to over 600 cellular carriers in 185 countries. If the country where you need service is not on the Country List for Cellular Plans, contact Campbell Scientific Customer Service for a quote. We need to know the country and expected monthly data use.
Yes, for RV50 modems. Place an order for CELLPROV with the desired carrier and data plan. Complete the Cellular Data Service Provisioning Order form, making sure to include the modem model number, serial number, and IMEI number. An activated SIM will be shipped to you complete with instructions to install the SIM and to program the modem.
Requests for cellular data service for cellular-enabled devices not purchased from Campbell Scientific must be reviewed and approved to ensure they meet the requirements for use on the cellular data network. Contact Campbell Scientific Customer Service for assistance. You will need the modem model number, IMEI number, model of the Campbell Scientific data logger and serial number, number of modems, and desired carrier and data plan.