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  1. Application: These General Terms and Conditions are set forth in an effort to create a clear hassle free experience for our customers. They apply to all products, supplies or services (collectively, “Products”) furnished by CSI to any CSI customer (“Customer”). In ordering, receiving, or accepting the Products, Customer agrees to these General Terms and Conditions. If the need arises for CSI to adopt your organization's terms and conditions, CSI will only be bound to those by agreement in writing, and corresponding pricing will reflect any additional responsibility and risk.

    These General Terms and Conditions, together with CSI's price quotation, Customer's Purchase Order (absent any conflicting terms or conditions included therein), CSI's order acknowledgment, and CSI's invoice form the entire agreement between CSI and Customer with respect to the purchase of the Products, and all other terms, conditions, and/or representations, whether written or oral, express or implied, are excluded.

  2. Prices/Quotations: CSI's prices are subject to change without notice. CSI's price quotations, unless earlier withdrawn, shall be open only to unqualified acceptance by Customer in accordance with these General Terms and Conditions, and only within the period specific in the quotation (or, if no such period is specified, within a period of 30 days from the date of the quotation). CSI's prices and quotations do not include any charges or billable items from third-party purchasing agents, and CSI reserves the right at any time to adjust pricing and quotations to account for any such third-party purchasing agent charges or billable items. CSI prices and quotations are subject to Customer credit approval.

  3. Payment Terms: All orders are accepted with cash paid in advance or other immediately available funds, or upon such other terms as the parties may agree. CSI may, in its sole and absolute discretion, extend credit to Customer. Customer's application for credit, available at, requires completion of a CSI credit application and a current balance sheet. If credit is extended, payment terms will be Net 30, unless otherwise specified by CSI. Customer will be charged a finance fee of 1½% per month of any amount past due until paid. Customer shall be responsible for all collection costs, attorney fees, and other reasonable costs incurred by CSI in pursuing collection of any past due amounts, including those incurred by CSI in initiating a collection lawsuit, which amounts shall be added to the balance due by Customer and paid by Customer. In the event Customer's account balance is delinquent, CSI may, in addition to CSI's other remedies at law and remedies provided herein, put the Customer's account on hold, and the Customer will not be able to make additional purchases on the account until the Customer's balance, including any interest and fees, is paid in full.

    CSI accepts the following credit cards: American Express, Corporate Purchasing Cards, VISA, Discover Card, and MasterCard.

  4. Taxes: CSI's prices and quotations do not include sales, use, excise, or other taxes that pertain to the locale of Customer. Accordingly, Customer shall, in addition to prices and quotations specified by CSI, pay any sales, use, excise, or other tax attributable to the sale of the Products covered hereby, or, in lieu thereof, provide CSI with tax exemption certificates acceptable to CSI. If CSI is required to pay any taxes with respect to the sale, purchase, delivery, storage, processing, use or consumption of any of the Products sold to Customer, the Customer shall promptly pay the amount thereof to CSI upon demand.

  5. Minimum Orders and Custom Invoicing Fees: Orders less than $50.00 (exclusive of any shipping, taxes, and other fees or charges, as applicable) are subject to a $15.00 handling fee.

    CSI may comply with Customer requests for special and/or custom invoicing, subject to a $50.00 fee per special/custom invoice.

  6. Shipping Policy: All Products are shipped FOB Logan, Utah (FCA Logan, Utah per Incoterms ® 2010, if international), with freight and insurance prepaid and added to the invoice as a separate item. The cost of any special packing or special handling caused by Customer's requirements or requests shall be added to the amount of the order.

  7. Risk and Title: Risk of loss or damage to the Products shall transfer to the Customer from the time of delivery or deemed delivery. Any and all claims for Products lost or damaged in transit should be made by Customer to the carrier, as risk of loss transfers to Customer, and CSI's responsibility ceases, upon CSI's tender of Products to Customer, to Customer's representative, or to a common carrier. Ownership of the Products shall not pass to the Customer until CSI has received payment in full for the Products and all other sums due to CSI from the Customer on any account. Until transfer of title in the Products, the Customer shall ensure that the Products are kept safe, secure and insured.

  8. Services: Customer shall, at its own expense, supply CSI with all necessary documents, permissions, materials, and data, or other information reasonably requested by CSI, to allow CSI and/or its agents and representatives to provide any services related to the Products, such as installation and training, and Customer will provide suitable working accommodations at the location the services will be performed.

  9. Restocks/Returns: With some exceptions, unused Products may be returned within sixty days of purchase with prior authorization (RMA) by the factory. Returned Products must be suitable for resale as new. A 15% restock fee will be charged ($50.00 minimum) on all returns. Credit will be given only to the billing party on the invoice. Credit will not be given for cables or tubing cut to Customer-specified lengths, or for services performed on Products, such as extended temperature testing. Products that may not be returned include, but are not necessarily limited to, the following: cellular transceivers, antenna cables, software, consumables, services, obsolete Products, specially modified versions of standard hardware, Products not available for purchase from CSI price lists or on CSI's website, and Products that are otherwise designated as non-returnable or non-restockable.

  10. Cancelation of Special Orders: Products whose description includes the word SPECIAL are either acquired by CSI from third parties or are custom-assembled by CSI as a service to its customers. Customer acknowledges and agrees that these products marked “SPECIAL” are only warranted to the limits extended by the original manufacturer of the products acquired and resold to the customer by Campbell Scientific, and that all warranty claims and repairs for these items must be coordinated by the customer with the original manufacturer without involvement of CSI. CSI’s standard warranty coverage for items included in an assembled product marked “SPECIAL” applies only to individual components within the solution that are manufactured directly by CSI or are otherwise found on CSI’s published price list. Whether the products described as “SPECIAL” are acquired or assembled by Campbell Scientific, all orders placed for “SPECIAL” products are final and are sold on a non-cancelable, non-refundable, non-return basis. All orders placed for “SPECIAL-CUSTOMIZED” products are final and are sold on a non-cancelable, non-refundable, non-return basis.

  11. Security Interest: By acceptance of the Products, Customer grants CSI a security interest in the Products, until payment in full, continuing if the collateral becomes part of a whole, product or mass, together with all proceeds and/or products, and, upon failure to pay as agreed, CSI shall have all rights and remedies of a secured party under applicable law.

  12. Limited Warranty: Products manufactured by CSI are warranted by CSI to be free from defects in materials and workmanship under normal use and service for twelve months from the date of shipment unless otherwise specified in the corresponding product manual. (Product manuals are available for review online at Products not manufactured by CSI, but that are resold by CSI, are warranted only to the limits extended by the original manufacturer. Batteries, fine-wire thermocouples, desiccant, and other consumables have no warranty. CSI's obligation under this warranty is limited to repairing or replacing (at CSI's option) defective Products, which shall be the sole and exclusive remedy under this warranty. The Customer assumes all costs of removing, reinstalling, and shipping defective Products to CSI. CSI will return such Products by surface carrier prepaid within the continental United States of America. To all other locations, CSI will return such Products best way CIP (port of entry) per Incoterms ® 2010. This warranty shall not apply to any Products which have been subjected to modification, misuse, neglect, improper service, accidents of nature, or shipping damage. This warranty is in lieu of all other warranties, expressed or implied. The warranty for installation services performed by CSI such as programming to customer specifications, electrical connections to Products manufactured by CSI, and Product specific training, is part of CSI's product warranty. CSI EXPRESSLY DISCLAIMS AND EXCLUDES ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. CSI hereby disclaims, to the fullest extent allowed by applicable law, any and all warranties and conditions with respect to the Products, whether express, implied or statutory, other than those expressly provided herein.

  13. Factory Repair: Factory repair charges, to the extent not covered by CSI's limited warranty, are billed at $125.00 per hour (minimum charge of $125.00) plus cost of materials at prevailing prices.

  14. Product Use: Customer hereby accepts sole responsibility for ensuring that the Products are used properly, whether used alone or in conjunction with any other services, software, or other goods. Where the Products form part of a larger project or series of work carried out by the Customer, and/or by a third party on the Customer's behalf, CSI shall have no responsibility or liability whatsoever for the success or failure of that larger project or series of work.

  15. End User and End Use Information: For compliance with export regulations and also any product specific notifications that may come up before or after shipment, Customer agrees to provide and update CSI with the identification/contact information of the end user of the Products.

  16. Resale: Resale of Product by Customer is prohibited without the written consent of CSI, and such consent shall not be unreasonably withheld, but shall be subject to Customer's completion of form BIS 7-11 as per Bureau of Industry and Security standards.

  17. Serial Number: Customer agrees that the serial number affixed to Product shall not be removed, altered, or made unreadable under any circumstances, as such is necessary to determine disposition of the Limited Warranty. Customer understands that any removal, alteration, or disfigurement of the serial number may disqualify Customer from Limited Warranty eligibility.

  18. Limitation of Liability: Except for indemnity obligations exchanged herein (as provided in paragraph 18) and to the extent not prohibited by law, with respect to claims between the parties, in no event shall either party be liable under this Agreement for personal injury, or any incidental, special, indirect, punitive or consequential damages whatsoever, including, without limitation, loss of income, loss of business, diminution of goodwill, damages for loss of profits, loss of data, business interruption or any other commercial damages or losses, arising out of or related to the other party's engagement to perform, use or inability to use the Products, however caused, regardless of the theory of liability. Both parties acknowledge that the other has entered into this Agreement in reliance upon the limitations of liability set forth herein and that the same is an essential basis of the bargain between the parties.

  19. Indemnification: CSI shall indemnify and keep indemnified up to a maximum of $1 million, Customer and its agents, representatives and employees against any loss, damage, injury claims, demands, or causes of action, asserted by or claimed by any third party in connection with or related to either party's responsibilities hereunder, whether contractual, in tort, or as a matter of strict liability or liability imposed by law or regulation, to the extent arising out of the negligent or grossly negligent or intentionally wrongful acts or omission, or other fault of CSI or third parties over which CSI has control or any violation of applicable laws or regulations by CSI or third parties over which CSI has control. Customer shall indemnify and keep indemnified up to a maximum of $1 million, CSI and its agents, representatives, and employees, against any loss, damages, injury claims, demands, or causes of action, asserted by or claimed by any third party in connection with or related to either party's responsibilities hereunder, whether contractual, in tort, or as a matter of strict liability or liability imposed by law or regulation, to the extent arising out of the negligent or grossly negligent or intentionally wrongful acts or omission, or other fault of Customer or third parties over which Customer has control or any violation of applicable laws or regulations by Customer or third parties over which Customer has control.

  20. License of Intellectual Property Rights: CSI hereby grants to the Customer, and the Customer hereby accepts, a non-exclusive, transferable, royalty-free license for use of the Products. Customer shall not be entitled to grant or purport to grant to any third party any sublicense of the whole or any part of the rights granted to the Customer under this license. CSI gives no warranty in relation to the licensed technology or the uses to which it may be put by the Customer. CSI makes no representation or warranty that the Products and/or the use of the licensed technology will not infringe on another's patent or as to the validity or scope of any of the licensed technology.

  21. Confidentiality: CSI respects customer confidentiality. Nevertheless, if technical information is anticipated to be disclosed by either party that shall be deemed to be of a confidential or proprietary nature, then the parties should negotiate and execute a bilateral written agreement specific to the purpose of the parties' transaction. Most transactions do not require a Non-Disclosure Agreement.

  22. Time/Limitation: CSI will use reasonable efforts to meet any estimated timelines or due dates for delivery of the Products. Any such dates are intended to be approximate and time shall not be of the essence with respect to such delivery. If no dates are specified, delivery will be within a reasonable time. CSI reserves the rights to defer the date of delivery of the Products, or to cancel the contract, if it is prevented from or delayed in the carrying on of its business due to circumstances beyond its reasonable control, including, without limitation, acts of God, strikes or other labor disputes, or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials.

  23. Disclaimer: While CSI endeavors to provide only accurate and up to date information about the Products, all drawings, samples, descriptive matter, specifications and advertising issued by or provided by CSI and any descriptions or illustrations contained in CSI's promotional materials, including, but not limited to, all information contained on CSI's website, are issued, displayed, made available, or published for general information only and for the sole purpose of giving an approximate idea of the Products, goods, and/or services described therein, and will not form part of the contract between the parties, will not bind CSI in any way, and CSI makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the same for any purpose. CSI will not be bound by or responsible for errors or omissions in any such information and reserves the right to correct any errors or omissions in such information in its sole and absolute discretion. In no event will CSI be liable for any loss or damage arising out of, or in connection with, the use of or reliance upon such information.

    Through CSI's website Customer may be able to link to other websites which are not under CSI's control. CSI has no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorsement of the views expressed within them. Every effort is made to keep CSI's website up and running smoothly. However, CSI takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues.

  24. Default: Upon material default by either party, the non-defaulting party shall have the option to terminate the agreement or suspend performance of the agreement until the defaulting party's default is cured. Neither party is relieved of any obligations hereunder that accrued prior to the date of the default.

  25. Assignment: On orders of over $10,000.00, Customer may not assign, sublicense or subcontract its rights or obligations under any commercial relationship with CSI without the express prior written consent of CSI. CSI may, without Customer's consent, assign its right or obligations to any subsidiary or holding company of CSI and/or subcontract any part of CSI's obligations contemplated herein and regarding the Products.

  26. Termination: Either party may terminate the commercial relationship between the parties, by written notice, at any time and in their sole discretion. However, any such termination must accommodate payment for reasonable costs and expenses incurred through the date of termination.

  27. Survival: If any provision of the contract between the parties, including the General Terms and Conditions herein, is found by any court of competent jurisdiction to be unenforceable in any way, the remaining provisions shall continue in full force and effect.

  28. Choice of Law/Venue: The parties' commercial relationship and/or contract and the General Terms and Conditions shall be construed in accordance with the laws of the State of Utah, USA without giving effect to the principles of conflicts of law. CSI and Customer hereby submit to the exclusive jurisdiction of any appropriate Court of the State of Utah, USA, to resolve any disputes or controversies which may arise under the parties' commercial relationship and/or contract and the General Terms and Conditions.

  29. No Waiver: Failure or delay by either party in enforcing or partially enforcing any provision of the General Terms and Conditions shall not be construed as a waiver of any of its rights under the contract.

  30. Discounts: The following discounts may be applied to Product pricing (some Products are excluded – see specific Product ordering information for details and availability). Discounts do not apply to freight or insurance.

    Quantity: 7% discount from applicable list price for 10-24 units per order. 10% discount from list price for 25 or more units per order. Cable lengths are not discounted.

    Educational: Applies to US institutions only. 4% discount from applicable list price for 1-9 units per order. For 10 or more units per order, see Quantity discount above. Cable lengths are not discounted.

  31. Priority of Terms: In the case of a conflict between these Terms and Conditions and the terms and conditions of any applicable quotation, order acknowledgment, invoice, price list, product manual, or RMA, then, as to the conflicting terms only, the terms and conditions of the quotation, order acknowledgment, invoice, price list, product manual, or RMA, as may be applicable, shall govern.