At Campbell Scientific, we offer subscriptions to cellular data plans to be used with our RV50 modems and cellular modems built into our CR300 and CR310 dataloggers. Modems are provisioned and activated when you receive them.
A subscription to cellular data service is available to those who purchase cellular-enabled devices. When ordering a cellular-enabled product, you can choose the Data Provisioning option to subscribe to Campbell Scientific Cellular Data Services. By doing so, the modem will be provisioned and activated to work on a selected carrier.
When ordering a provisioned device, also choose a data plan. The annual subscription cost is based on the data plan and selected carrier. Data plans are available from 25 MB per month to 5 GB per month.
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Cellular data service is subject to the Campbell Scientific, Inc. Cellular Data Service Plan Terms and Conditions and Customer Agreement.
To renew an existing CellData subscription service, visit the Your Account page on our website.
Campbell Scientific cellular-enabled devices may be ordered provisioned and activated on the following carriers:
All data plans are billed annually. The plans vary according to your data needs.
The following data plans are available on Verizon, AT&T, and T-Mobile:
IT1A plans are available as shown in the Country List for Cellular Plans:
An IT1B plan with 25 MB per month is available as shown in the Country List for Cellular Plans.
If the needed country or data plan is not listed, please contact customer support for a quote for a custom plan.
Cellular data plans from Campbell Scientific provide private dynamic IP Internet connectivity. To enable secure, two-way, communication between the datalogger and Campbell Scientific datalogger support software, a complimentary subscription to the Konect PakBus Router service is included with your purchase of a cellular-enabled device.
Number of FAQs related to CELLDATA: 12
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The duration of a subscription is typically one year, beginning 10 days from the provisioning date. Service suspensions or multi-year subscriptions will affect the renewal date. Forty-five days before a subscription expires, Campbell Scientific will send the customer contact a renewal notice via email with a link to the online renewal center on the Your Account page. From there, customers can renew the subscription and select a method of payment.
A line of service can be suspended for up to 90 days. Contact Campbell Scientific Customer Service for assistance.
Yes. While subscription terms are annual, the quantity of the data service on the order can be adjusted to indicate the number of years that are to be prepaid.
Contact Campbell Scientific Customer Service for assistance. Each subscription is prepaid for a year of service. Refunds are not available for early cancellations.
On our website, log in to your account and select the Cellular Data Subscriptions option listed under Orders and Tools. This page will show your data use, modem status on the carrier, and other information.
If you would like to give others access to this information, they need to create their own user account (an option on the Account Login page). Then share with them the modem phone number, which is also called the MSISDN number. After they log in, have them select the Cellular Data Subscriptions option listed under Orders and Tools and then the Linked Subscriptions tab. From there, they enter the modem phone number, and then they will then be able to view the information they need.
Yes. Financial responsibility for a line of service can be transferred to another customer. The customer to whom the service will be transferred must establish an account with Campbell Scientific and then notify Campbell Scientific Customer Service that financial responsibility for a line of service should be moved to the new account. The request must come from the new customer. Notice to customer service must reference the current customer name and the line of service to be moved. The line of service is identified by the phone number (MSISDN) assigned to the modem.
We have access to over 600 cellular carriers in 185 countries. If the country where you need service is not on the Country List for Cellular Plans, contact Campbell Scientific Customer Service for a quote. We need to know the country and expected monthly data use.
Yes, for RV50 modems. Place an order for CELLPROV with the desired carrier and data plan. Complete the Cellular Data Service Provisioning Order form, making sure to include the modem model number, serial number, and IMEI number. An activated SIM will be shipped to you complete with instructions to install the SIM and to program the modem.
Each data plan has a monthly limit. Cellular data services are billed annually. If the modem data use exceeds the plan limit for a month, an email will be sent to notify the customer contact. Data overage charges are logged each day. When overage charges reach $50.00, customers will be notified and billed.
Campbell Scientific cellular data plans provide a private dynamic IP address. With a dynamic IP address, a datalogger can connect to the Internet and push data or emails to a programmed location. However, because the modem is using a dynamic (changing) address within a private network, you cannot initiate communication with the datalogger without the help of a routing service. Campbell Scientific offers the Konect PakBus Router service to enable this two-way communication between Campbell Scientific support software and the datalogger. When you purchase a cellular-enabled device from Campbell Scientific, Inc., a complimentary subscription to the Konect PakBus Router is included with your purchase.